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FAQs

WHAT IS PCO HIRE?


  • How does PCO Car hire work?
  • Rent a Uber­ approved PCO car from just £165/pw. Minimum rental is 4 weeks and you can return the car with one week’s notice if you need a break. All the servicing is free and there are no hidden charges even for breaks or tyres.
  • Are all of your cars Uber compatible?
  • Yes. Every Otto car is Uber approved. In fact, we are London’s fastest-growing PCO fleet.

WHAT DO I HAVE TO PAY?


  • What is the deposit?
  • There is a £500 deposit which must be paid when you collect the car and is fully refundable upon the return of the vehicle so long as there no dents nor bodywork damage. We also ask for the first week’s rent upfront(see car prices)
  • What is the minimum rental contract?
  • Four weeks. After that, you can return the car with one week's at any point. You can either take a short break from renting (of at least one week) or hand the car back permanently
  • Do you accept debit or credit cards?
  • Yes. You can pay by cash, plastic, or direct debit. Otto does not accept American Express or Diners Card

INSURANCE


  • Can Otto Provide me with fully comp PCO insurance?
  • Yes! Otto Car can provide fully comp PCO insurance for you and sort out the paperwork on your behalf.
  • Can I rent without insurance?
  • Yes, provided that you can prove that you already have suitable PCO insurance.

ACCIDENTS


  • What happens if I have an accident or need roadside assistance?
  • Call our insurance company to report an accident within 4 hours (see yellow sticker in vehicle) and then call our Otto Recovery service
  • In the event of an incident, how can Taxi Witness CCTV help me
  • Taxi witness is there for your protection and to give you peace of mind, however please don’t rely on this and remember to always take down third party details and double check third party registration

OTHER INFORMATION


  • Do I need to pay for servicing charges such as new brakes or tyres?
  • No. All maintenance and Otto Recovery Service is included in your rental cost. There are no hidden extras
  • How does the Otto Reward scheme work?
  • We believe you should be rewarded for choosing Otto Car, and that’s why if you meet the following conditions you will receive a half a week free every 12 weeks:

    • Pay on time for 12 weeks
    • Complete a Free Online Learning Driving course
    • No fault Accidents
    • Attend service appointments on time
  • Is there a mileage restriction?
  • Yes, there is a fair usage policy of 800 miles per week. If you exceed this, you can be liable for a charge of 25p per mile
  • Does the car come with a PHV licence?
  • Absolutely, your new car will be licensed and ready to use

What is RENT-2-BUY?


  • Become an Owner Driver
  • For experienced PCO drivers, this is the easy way to be an owner driver. You can own a new or used Uber approved car from just £199/pw including free servicing and fully comp pco insurance.

    There is no credit check and the scheme includes a 4 week holiday break and all the vehicles come with our CCTV camera system.

  • Will I own the car at the end of the payment plan?
  • YES, all the log-book details and information will be transferred into your name


What are the PAYMENTS required?


  • Deposit
  • All our pco cars require just a £500 deposit to get started, simple!
  • Does my weekly rental price include servicing and insurance?
  • Absolutely, all servicing and fully comp pco insurance is included free of charge in your plan. This includes nine free services up to 100,000 miles.
  • Payment Plan
  • All pricing includes Free Insurance and Servicing

    CARCOND.PRICEPLAN
    Toyota Prius
    Hybrid Active
    NEW£245
    per week
    3 Year
    Seat Alhambra
    SE Diesel Auto
    NEW£265
    per week
    3 Year
    Skoda Octavia
    Hatch SE Diesel
    NEW£199
    per week
    3 Year
    Toyota Prius
    Hybrid T3
    USED
    15/65
    £245
    per week
    2 Year
    Skoda Octavia
    Hatch SE Diesel
    (part-time)
    NEW
    £159
    per week
    3 Year
  • RENT-2-BUY
  • Am I ELIGIBILE?


    • Credit Check: what if I have a 'bad' credit-score?
    • Rarely a problem. Otto is more interested in your present than your past. So long as you can show that you have been working for Uber for at least one month then that is usually fine
    • Minimum Age
    • 25 is the minimum age.
    • Minimum Experience: What is required?
    • The minimum experience is usually three months. However, if you have less experience than this Otto can still often accept you. Let’s talk. - Must have 3 months PCO experience
      - Live in London for 2 years
      - Must currently live in London
      - Good level of English
    • Do I have to work with Uber to rent from Otto Car?
    • NO, you’re more than welcome to use other companies with our cars.

    Contract for Rent-2-Buy


    • Who is my contract with?
    • Your Rent-2-Buy and insurance contract is with Otto Car Limited

    • What if I want to cancel my Rent-2-Buy contract?
    • Not a problem. After 6 months you can cancel with 30 days’ notice, but you do lose all your rental payments up to that point as long as you mileage doesn’t exceed 800 miles per week up to the date of cancellation. If it does exceed 800 miles you may be liable for any excessive mileage charges.
    • What happens if I wish to cancel the Rent-2-Buy Contract and had a fault accident?
    • If you had a fault accident whilst on the Rent-2-Buy Contract then you will still be liable for the insurance premium.

    INSURANCE


    • How do the insurance costs work?
    • It’s free and included in your Rent 2 Buy plan. We have made it simple, so there is only one price to pay per week.
    • What happens if I want to cancel my insurance?
    • If you had no accident then you only incur a £25 cancellation fee to cancel the policy

    mileage section


    • What is ‘Delivery Mileage’?
    • Delivery mileage is the mileage on the clock from the dealership to the Transport for London licensing facility and then to our garage where you collect your new car. This is usually 30-40 miles
    • Is there a mileage restriction?
    • YES, there is a fair usage policy of 800 miles per week. If you exceed this, you will be charged on a monthly basis but you’re contract length will be shortened meaning you own the car quicker! You’ll never pay more than the agreed price set out in the contract.
    • Excess Mileage Charges
    • Mileage Cap 40,000 miles/year = 800 miles/wk
      EXCESS MILEAGE COSTS PER WEEK over the above cap

      0-200 MILES£ 0.15 PER MILE
      NEXT 200-500 MILES£ 0.25 PER MILE
      NEXT 500 + MILES£ 0.30 PER MILE

    OTHER INFORMATION


    • Does the car come with a PHV licence?
    • Absolutely, your new car will be licensed and ready to use
    • Can I change the colour of my car?
    • Depending on the car, we have black, silver and white
    • Leather Interior
    • If you would like leather interior there will be an additional payment of £420 for a Toyota Prius and £650 for the Seat Alhambra
    • 4 Week Holiday Payment Break
    • Through our Rent-2-Buy scheme you are eligible for up to 4 weeks holiday payment break through the year. Your break can be split into weeks or taken all together. The choice is yours.

      Minimum waiting period of 6 months before you can claim holiday break. Your Rent-2-Buy contract will be extended by the amount of weeks you take off e.g. taking 12 weeks off over 3 years = 12 weeks extension of your contract.


    What is RENT-2-BUY?


    • Become an Owner Driver
    • For part-time PCO drivers, this is the easy way to be an owner driver. You can own a brand new Skoda Octavia SE Diesel Auto from just £159/pw including free servicing and fully comp pco insurance.

      There is no credit check and the scheme includes a 4 week holiday break and comes with our CCTV camera system.

    • What are my options after 3 years?
    • At the end of the contract you have 3 options:

      1. Extend contract by 1 year to own

      2. Pay it off. Balloon Payment of £5495 to own

      3. Return the car


    What are the PAYMENTS required?


    • Deposit
    • All our pco cars require just a £500 deposit to get started, simple!
    • Does my weekly rental price include servicing and insurance?
    • Absolutely, all servicing and fully comp pco insurance is included free of charge in your plan. This includes 5 free services up to 72,000 miles
    • Payment Plan
    • All pricing includes Free Insurance and Servicing

      CARCOND.PRICEPLAN
      Skoda Octavia
      Hatch SE Diesel
      (part-time)
      NEW
      £159
      per week
      3 Year
  • RENT-2-BUY
  • Am I ELIGIBILE?


    • Credit Check: what if I have a 'bad' credit-score?
    • Rarely a problem. Otto is more interested in your present than your past. So long as you can show that you have been working for Uber for at least one month then that is usually fine
    • Minimum Age
    • 25 is the minimum age.
    • Minimum Experience: What is required?
    • Must be a part-time PCO driver

      Must have at least 1 months PCO experience

      Live in London for 2 years

      Must currently live in London

      Good level of English

    • Do I have to work with Uber to rent from Otto Car?
    • NO, you’re more than welcome to use other companies with our cars.

    Contract for Rent-2-Buy


    • Who is my contract with?
    • Your Rent-2-Buy and insurance contract is with Otto Car Limited

    • What if I want to cancel my Rent-2-Buy contract?
    • Not a problem. After 6 months you can cancel with 30 days’ notice, but you do lose all your rental payments up to that point as long as you mileage doesn’t exceed 2,000 miles per month up to the date of cancellation. If it does exceed 2,000 miles per month you may be liable for any excessive mileage charges.
    • What happens if I wish to cancel the Rent-2-Buy Contract and had a fault accident?
    • If you had a fault accident whilst on the Rent-2-Buy Contract then you will still be liable for the insurance premium.

    INSURANCE


    • How do the insurance costs work?
    • It’s free and included in your Rent 2 Buy plan. We have made it simple, so there is only one price to pay per week.
    • What happens if I want to cancel my insurance?
    • If you had no accident then you only incur a £25 cancellation fee to cancel the policy

    mileage section


    • What is ‘Delivery Mileage’?
    • Delivery mileage is the mileage on the clock from the dealership to the Transport for London licensing facility and then to our garage where you collect your new car. This is usually 30-40 miles
    • Is there a mileage restriction?
    • Yes, there is a fair usage policy of 2,000 miles per month (24,000 per year). If you exceed this, you will be charged 20p per mile. If you continue to over the mileage restriction you risk losing the car.
    • Excess Mileage Charges
    • Mileage Cap 24,000 miles/year = 2,000 miles/month
      EXCESS MILEAGE COSTS PER WEEK over the above cap


    OTHER INFORMATION


    • Does the car come with a PHV licence?
    • Absolutely, your new car will be licensed and ready to use
    • Can I change the colour of my car?
    • Depending on the car, we have black, silver and white
    • Leather Interior
    • If you would like leather interior there will be an additional payment of £420 for a Toyota Prius and £650 for the Seat Alhambra
    • 4 Week Holiday Payment Break
    • Through our Rent-2-Buy scheme you are eligible for up to 4 weeks holiday payment break through the year. Your break can be split into weeks or taken all together. The choice is yours.

      Minimum waiting period of 6 months before you can claim holiday break. Your Rent-2-Buy contract will be extended by the amount of weeks you take off e.g. taking 12 weeks off over 3 years = 12 weeks extension of your contract.


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    Otto Car address

    3 Sussex Place
    Hammersmith
    London W6 9EA