Terms of Supply

Last updated: 6th December 2019.


These are the terms and conditions of supply for https://ottocar.co.uk (Site), which is operated by Otto Car Limited trading as Otto Car (weus and our). We are a limited company, registered in England. Our registered company number is 08479726, and our registered office is at 3 Sussex Place, Hammersmith, London, England, W6 9EA. Our VAT registration number is GB 190779859.

The packages offered on any of the vehicles offered on this Site (Packages) is subject to these terms and conditions and by placing an order for any Package you agree to be bound by them. You confirm that you have the legal capacity to enter into a contract (Contract) and to subsequently place an order on the Site or in person at one of our sales offices.

You should print a copy of these terms and conditions for future reference. 

In addition to these terms and conditions, the following additional terms also apply to your use of the Site and its associated features:

We reserve the right to change these terms and conditions from time to time by changing them on the Site, although no such change will affect any order you have already placed with us. 


You will primarily use the vehicle as a private hire vehicle. You shall pay fines, charges or fees relating to the vehicle and carry all liability for such offences. You will adhere to the mileage cap otherwise will promptly pay the excess mileage fees. Failure to do so will allow us to immediately cancel the contract and require the return of the Vehicle within 48 hours.


The weekly cost of Packages are as quoted on the Site from time to time. 

We reserve the right to change prices of Packages without notice.

We will not enforce any pricing changes on existing Contracts, and the price on your Contract will always remain the same unless your Contract is amended in any way.

Packages can have different features (such as Contract length) and additions (such as insurance, and breakdown cover) and are subject to change. 


We only accept Visa and MasterCard debit and credit cards. We do not accept American Express, online payment methods like PayPal, or other payment methods unless clearly stated on the website.

We take payments on a weekly basis every and will charge your card.

Fees & Charges

You are responsible for punctually paying for charges and fees that you incur during your Contract period. This includes any charges from authorities such as penalty charge notices (PCNs) as congestion charges; as well as administrative fees incurred by ourselves.

You may be charged an administrative fee in several cases, including but not limited to:

  • you incur any penalty charge notices, which we have to transfer the liability of from ourselves to you.
  • you miss your weekly payments and do not settle your missed payment within 24 hours.
  • you enter the congestion charge zone in London or cross the Dartford Bridge.
  • you drive more than the 40,000 miles/year (or approx. 800 miles/week) mileage cap.

Failure to pay any outstanding sums within 4 working days will lead the termination of the contract at Otto Car’s discretion.

Cancellation & Refunds

You can request to cancel your order or contract by emailing [email protected] 

Rent 2 Buy

If you wish to cancel your Rent 2 Buy order, you may do so at any time before picking up the vehicle. Please note that if you cancel your Rent 2 Buy order within 7 days of your pickup date, your down-payment will not be refunded.

Once you have picked up your Rent 2 Buy vehicle, your Contract has started. You may cancel your Contract after a minimum of 88 days subject to a 28 day notice period. Your down-payment will not be refunded.


If you wish to cancel your Rental order, you may do so at any time before picking up the vehicle. Your deposit will be refunded.

On a Rental Contract, you may cancel the Contract after a minimum of 28 days subject to a 7 day notice period. Your deposit will be refunded within 10-14 days, and is subject to fees, charges, or damages to the vehicle.

Holiday Freeze

If you have a Rent 2 Buy vehicle with us, you may take up to 4 weeks holiday every year if the following conditions are met:

  • From the start of the Contract, 26 weeks of payments have been received in full and funds have cleared.
  • You are taking no more than 2 weeks of holiday at a given time.
  • You are not taking more than 2 weeks holiday in any 3 month window.

There is an administrative fee of £20/week during a holiday freeze. Using any holiday weeks will extend the Contract length by the number of weeks of holiday you take.

Free PCO Insurance Cover

A third Party PCO insurance policy is provided free of charge with an insurance excess and is subject to cancellation. We self fund the cover to the equivalent level of free comprehensive cover with an insurance excess that is different depending on the Contract type and the vehicle.

Warranty & Indemnity

You acknowledge that the goods are required for the purpose of the business carried out by yourself and was selected by you on your own skill and judgement. You understand that you do not have the benefit or remedy under the consumer credit Act 1974. You have waived your right. You indemnify us against all claims, loss and damages arising from breach of the contract.

Under a Rent 2 Buy contract, we are a financial beneficiary for the period of the agreement and you will continue to pay for the rental even if the Vehicle fails to operate for any reason.

You will not attempt to sell or re-hire the vehicle and shall promptly inform us of any personal email, telephone & address change by email at [email protected]