We’re pleased to let you know that Otto Car is now managing your WeFlex contract and PCO vehicle. Your existing agreement remains unchanged, but you'll need to sign a new Commercial Hire Agreement (CHA).
Our team is here to support you and to make this transition as smooth and straightforward as possible.
You’re joining a trusted community of over 7,000 private hire vehicle (PHV) drivers across the UK. With reliable PCO cars, lasting value, all-inclusive plans and expert support, we’re with you every mile of the journey.
If you are insured through Otto Car and have an accident, please call our accident reporting line on 07530 787480.
Otto Car has an extensive network of approved garages and you will be provided with a new maintenance contact number.
If you have a service booked through WeFlex within the next 7 days, please email weflexsupport@ottocar.co.uk
to confirm whether the appointment should proceed as planned.
Returns will follow the terms of your WeFlex agreement. Please refer to it to confirm your minimum term, minimum hire period, and any applicable termination charges.
Please cancel your existing payment authority and approve a new one with Otto Car. We have emailed you the link to update your card details. Our payment run happens on a Thursday and we will be in contact with you via email before we take the first payment next week.
Drivers who arranged their own insurance will remain on their existing policy. Drivers who took out insurance as part of their contract with WeFlex will be moved onto Otto Car’s insurance.
Once you have signed your Commercial Hire Agreement (CHA) and updated your payment details, you will receive an email with your permission letter and insurance certificate.
If your vehicle is set up on your own Auto Pay account, it is your responsibility to manage these payments and ensure they remain up to date.
If your vehicle is currently registered on WeFlex’s Auto Pay account, Otto Car will transfer it to Otto Car’s Auto Pay account on your behalf - so you don't have to do anything.
Over time, all vehicles will be moved onto Otto Car’s Auto Pay account.
If you are a Blue Badge holder or a resident eligible for a discounted rate, you will need to provide evidence of your eligibility so you can manage the payments through your own Auto Pay account.
As per your agreement with WeFlex, if you paid a non-refundable down payment on a vehicle, this is non-refundable.
If you believe this to be incorrect, please email weflexsupport@ottocar.co.uk so we can investigate this for you.
If you've paid a refundable deposit, this will be refunded in line with your contract upon return of the car, with any charges deducted from the deposit.
If you break down, please call our breakdown team on 0208 740 7444 and follow the instructions on the caller menu.
If you have previous arrears with WeFlex, Otto Car will start collecting these payments. Please email weflexsupport@ottocar.co.uk to discuss any concerns with your payments.
Your weekly price will remain as per the signed agreement.