Frequently Asked Questions

Learn more about working as a PCO driver.

Rent 2 Buy

PCO Car Hire

Driver Assessment

Rent 2 Buy

What is Rent-2-Buy?

Become an Owner Driver

For experienced PCO drivers, this is the easy way to be an owner driver. You can own a new or used Uber approved car including free PCO servicing, MOT, road tax, PHV licence and breakdown cover.

Our credit check is hassle-free and the scheme includes a 4 week holiday break and all the vehicles come with our CCTV camera system.

Will I own the car at the end of the payment plan?

YES, all the log-book details and information will be transferred into your name*

*On our part-time Rent 2 Buy scheme, you'll have 3 options after 3 years. You can pay a balloon payment to own the PCO car, extend at your current weekly rate to own or simply return the car.

What are the payments required?

Down Payment

Down payments start from just £199 and there's no credit check. Please check individual cars for exact pricing.

Does my weekly rental price include servicing and insurance?

Absolutely, servicing and PCO insurance is included free of charge in your plan. This includes nine free services up to 100,000 miles.

What's not included in the payment plan?

Wear and tear items such as tyres and brakes are not included and will be your
responsibility to replace.

Is there any end of contract charges?

Once your payments are completed, there is £200 admin fee to change the log book into your name at the end. That's it!

Am I eligible?

Credit Check: what if I have a 'bad' credit-score?

This is rarely a problem. Otto Car is more interested in your present than your past.

What is the Minimum Age?

The minimum age for our standard PCO cars is 25 years and over.

For the Mercedes-Benz Vito Tourer Select the minimum age is 30.

For the Tesla Model 3: You must be 30 or older, 3 points maximum, 3 years without an accident and minimum 1 years PCO experience

What is the Minimum Experience: What is required?

- At least 3 months PCO driving experience
- Living in London for 1 year or more
- Must currently live in London
- Have a good level of English

For the Mercedes-Benz Vito Tourer Select: Uber XL/7 Seater experience needed.

For the Tesla Model 3: Minimum 1 years PCO experience

What if I have points on my licence?

Normally we can accept up to 6 points on your licence, however certain convictions such as IN10's cannot be accepted onto our scheme.

We recommend to call us before visiting if you have any major convictions.

Do I have to work with Uber to rent from Otto Car?

No, you’re more than welcome to use other companies with our cars.

What if I've an accident in the past?

Unfortunately if you've had two or more fault accidents, we won't be able to accept you.

Contract for Rent-2-Buy

Who is my contract with?

Your Rent-2-Buy and insurance contract is with Otto Car Limited

What if I want to cancel my Rent-2-Buy contract?

Not a problem. After 3 months you can cancel with 4 weeks notice, but you do lose all your rental payments up to that point as long as you mileage doesn’t exceed 800 miles per week up to the date of cancellation. If it does exceed 800 miles you may be liable for any excessive mileage charges. There is also a £200 cancellation fee at if you decide to cancel before the contract finishes.

What happens if I wish to cancel the Rent-2-Buy Contract and had a fault accident?

If you had a fault accident whilst on the Rent-2-Buy Contract then you will still be liable for the insurance premium.

Insurance

How do the insurance costs work?

It’s free and included in your Rent 2 Buy plan. We have made it simple, so there is only one price to pay per week.

What is PCO insurance?

You are covered on our fleet insurance for third party claims and the cost of the car. Your liability is limited to £500 for any fault accident and we cover the rest.

Mileage Section

What is ‘Delivery Mileage’?

Delivery mileage is the mileage on the clock from the dealership to the Transport for London licensing facility and then to our garage where you collect your new car. This is usually 30-40 miles.

Is there a mileage restriction?

YES, there is a fair usage policy of 800 miles per week. If you exceed this, you will be charged on a monthly basis but your contract length will be shortened meaning you own the car quicker. You’ll never pay more than the agreed price set out in the contract.

Excess Mileage Charges

Mileage Cap 40,000 miles/year = 800 miles/week.
Excess mileage costs per week over the above cap.
£0.20p per mile

Penalty charge notices (PCN’s)

How does Otto Car transfer liability to the PCO driver?

As the log book of the PCO car is in our name, the PCN will come to us first. We'll then transfer the PCN into the PCO drivers name who can then decide to pay or appeal it.

Is there a administration charge for PCNs?

Due to the amount of time and effort it takes to transfer liability, there is a small charge of £10. This is significantly lower than most of our competitors.

Other information

What's included in the free servicing plan?

Every PCO car is serviced at 10,000 miles (unless stated otherwise). Your service
includes; oil change, oil filter, air filter & pollen filter. Our servicing department even books you, saving you time and effort.

Does the car come with a PHV licence?

Absolutely, your new car will be licensed and ready to use.

Can I take my Rent 2 Buy car abroad?

Unfortunately not. The car is not insured to travel outside the UK and therefore must not travel abroad at any time during the contract.

What's the driving assessment like?

The assessment part of the sign up process for both our PCO Car Hire and Rent 2 Buy scheme.

In the event that a drivers standards are below what we perceive to be acceptable, you may be asked to come back at the discretion of the driving assessor.

Many drivers benefit from this assessment to improve on their driving performance and come back for further lessons later down the line!

Can I change the colour of my car?

Depending on the car, we have black, silver and white.

Leatherette Interior as standard?

Leatherette seats are fitted in all our PCO cars free of charge. Please enquire about this during the order process.

What this about a 4-Week Holiday Payment Break?

Through our Rent-2-Buy scheme you are eligible for up to 4 weeks holiday payment break through the year. The breaks can be up to two weeks in a row and there must be a minimum of 3 months between taking further holiday breaks.

Minimum waiting period of 6 months before you can claim your first holiday break. Your Rent-2-Buy contract will be extended by the amount of weeks you take off e.g. taking 12 weeks off over 3 years = 12 weeks extension of your contract.

PCO Car Hire

What is PCO Hire?

How does PCO Car Hire work?

Rent a Uber approved PCO car from just £165/pw and minimum rental is 4 weeks.

Are all of your cars Uber compatible?

Yes. Every Otto car is Uber approved and ready to go. In fact, we are London’s fastest-growing PCO fleet.

What do I have to pay?

What is the deposit?

We only ask for a £250 deposit, this is a refundable deposit.

What is the minimum rental contract?

4 weeks. After that, you can return the car with one week's at any point. You can either take a short break from renting (of at least one week) or hand the car back permanently.

What type of payment methods do you accept?

We accept card. Direct debit is not accepted and we don't accept American Express or Diners Cards.

Insurance

Can Otto Car provide me with PCO insurance?

Yes. Otto Car can provide PCO insurance for you and sort out the paperwork on your behalf.

Can I rent without insurance?

Yes, provided that you can prove that you already have suitable PCO insurance.

What is the insurance excess?

There is up to a £1000 insurance excess for fault and split liability claims. Non-fault claims doesn't require an excess.

Accidents

What happens if I have an accident or need roadside assistance?

Call our insurance company to report an accident immediately (see Otto sticker in vehicle).

Please refer to the accident report form in the 'Otto Welcome Pack'

In the event of an incident, how can Taxi Witness CCTV help me?

Taxi witness is there for your protection and to give you peace of mind, however please don’t rely on this and remember to always take down third party details and double check third party registration. Please refer to the accident report form in the 'Otto Welcome Pack'.

Other information

What's included in the free servicing plan?

Every car is serviced at 10,000 miles (unless stated otherwise). Your service
includes; oil change, oil filter, air filter & pollen filter. Our servicing department even books you, saving you time and effort.

Do I need to pay for servicing charges such as new brakes or tyres?

No. All maintenance and Otto Recovery Service is included in your rental cost. There are no hidden extras. We make all the details clear to you.

What's the driving assessment?

The assessment part of the sign up process for both our PCO Car Hire and Rent 2 Buy scheme.

In the event that a drivers standards are below what we perceive to be acceptable, you may be asked to come back at the discretion of the driving assessor.

Many drivers benefit from this assessment to improve on their driving performance and come back for further lessons later down the line!

Is there a mileage restriction?

Yes, there is a fair usage policy of 800 miles per week. If you exceed this, you can be liable for a charge of 25p per mile.

Does the car come with a PHV licence?

Absolutely, your new car will be licensed and ready to use.

Driver Assessment

The assessment

Why do I need to do an assessment?

It’s all about safety. We want our drivers, their passengers and the general public to be safe. As a reputable lender, it’s our duty to make sure we’re putting quality drivers on the road and making sure the right driver is going into the right car.

Some drivers come to us having just joined the industry and we want to help guide them whilst others have been doing the job for 30 years and might need a little brush up on their skills.

How does it work?

How does it work?

When you come to one of our hubs, you’ll be greeted by a member of the Otto team. You’ll have a chat about your working history and desired car and scheme. You’ll then be invited to meet one of our experienced driving instructors who’ll run you through the driving assessment.

The assessment is split into two parts:

Theory test - This involves answering between 15-20 multiple choice questions on the basic highway code and also the private hire industry.

Driving test - You’ll then be invited for a 15 minute drive with our experienced driver in various road conditions to make sure your driving meets our standard.

Finishing the assessment

What happens at the end?

We will assess your driving skills and test answers and then give you feedback on your strengths and weaknesses. You’ll either be invited to sign up to one of our schemes or we’ll have to ask you to come back in the future or not at all if you’re deemed a dangerous driver.

We can also help with a one to one session if we turn your application down. This is at the discretion of the driving instructor.

Whats the driver development course all about?

What’s the reason for it?

Here at Otto Car, we don’t just help drivers invest in their future with a brand new PCO car, but also we help invest in their driving skills and help raise industry standards.

Once you’re on one of our schemes (Rent 2 Buy or PCO Car Hire) we would invite you in for a 1.30hr Driver Development Course twice a year to refresh you on your driving skills. This would involve a small group session with other PCO drivers watching safety videos, listening to a talk from our experienced driving instructors and also discussing safety and driving scenarios amongst other PCO drivers.

This is all completely free and part of the service provided to you by Otto Car. We want to help drivers be safe and get them home to their families after a shift on the roads.